Frequently Asked Questions
Everything you need to know about your portable shower and gear.
How long does shipping take for my RinseKit?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unused products in their original packaging. Please contact our support team to initiate a return authorization.
Does my RinseKit come with a warranty?
Yes, all RinseKit pressure systems come with a 1-year limited warranty that covers manufacturer defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Shop Pay.
Can I use hot water in my RinseKit?
Yes, you can fill your RinseKit with hot water (up to 120°F). For a consistent hot shower experience, we also offer specialized heater accessories sold separately.
How do I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.